Profile: Sr. Analyst/ Manager /Sr. Manager/Product Consultant - Customer Success
Proactively engage with customers right from the time of inception throughout the entire life-cycle of the customer which includes strategic and tactical guidance, client on-boarding, usage tracking, consultancy, training, meetings, workshop, upsell and renewal
You must have high levels of self-motivation, excellent relationship management and the ability to communicate with both technical and business stakeholders
- Gather requirements from clients, Suggest Product Solutions, Coordinate with other teams to ensure seamless Implementation.
- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit.
- Work with internal cross-functional teams (product, sales, marketing, product marketing, support etc.) to ensure customer's issues/solutions are addressed.
- Review on-going product usage, account health, risks assessment, upsell/cross-sell, industry trends, customer trends, and competitor landscapes.
- Provide actionable insight to decision-makers to influence strategy and performance.
- Ability to effectively prioritize and execute tasks in a fast paced environment.
- Manage overall customer success to ensure high retention and renewal rate.
- Act as a bridge between company and client.
Desired Candidate Profile:
- Should be extremely comfortable in fast-paced, high-growth startup environment
- Excellent written and verbal communication skills. Excellent interpersonal skills to interact with the clients.
- Ability to quickly gain the clients' trust, demonstrate ownership for the clients' issue, problem solving skills.
- Proficiency in Excel and report generation.
Education and Experience:
- Post-Graduation (MBA/ PGDM) preferred.
- 2+ years of relevant working experience required preferably in digital marketing /education domain/ SaaS based organizations.
Salary: Not Disclosed by Recruiter
Role Category:Project Management
Desired Candidate Profile
NOPAPERFORMS SOLUTIONS PVT LTD
* 'Hottest Startup' - by Business World
* 'Most Sustainable Startup' - by The Entrepreneur
* 'Startup of the Year' - by DIDAC India
Recruiter Name:Anushka Ghosh
Contact Company:NOPAPERFORMS SOLUTIONS PVT LTD